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Bonza customers are expressing their frustration at the sudden flight cancellations, with questions swirling around the likelihood of refunds.

Sunshine Coast resident Jenny Roberts said six family members and friends, including her son who is in the defence force, had booked with the airline to visit in June.

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“I am cranky. We can’t wait around for [Bonza] to make up their minds.

“They were coming to the Sunshine Coast for a 21st birthday event and now we will have to arrange for them to go to Brisbane and be collected,” Roberts said.

“What about those poor people today? I really feel for them. Having a flight cancelled because it broke down, compared to having it cancelled because they weren’t making any money, are two very different things.”

The Sunshine Coast resident said getting a refund was “wishful thinking”, but hoped the airline would offer compensation.

“It is quite annoying. Bonza knew that breaking into the market would be hard work. It doesn’t happen overnight – you have to build trust and respect. They have destroyed that.

“The right thing would have been to honour the flights for the next month. Now they have no respect, no honour and no chance of coming back,” she said.



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